Refund Policy

A refund or replacement request may be considered where:

• The product received is damaged
• The product received is defective
• The wrong product was delivered
• The delivered product is materially different from the product ordered
• The order was cancelled before dispatch and the cancellation was accepted
• Another situation is required to be addressed under applicable law

Some Aram Narpavi Herbals products may be personal-care, hygiene, food, or wellness products.

Because certain products may be sensitive to hygiene, storage, handling, or consumption conditions, opened or used products may not be eligible for return unless the issue concerns damage, defect, wrong product, or another circumstance covered by applicable law.

Customers should not return or continue using a product where doing so may create a safety concern unless instructed by our support team.

If your package or product arrives damaged, contact us as soon as possible.

Please provide:

• Order number
• Name
• Contact information
• Photographs of the outer package
• Photographs of the product
• A description of the issue

If you receive a product different from what you ordered, contact us as soon as possible.

We may request photographs and order details to verify the issue.

If the issue is confirmed, we may arrange an appropriate replacement, return, or refund.

If you believe the product is defective, contact us with details of the issue.

We may request photographs, batch information, order details, or other information necessary to investigate the complaint.

Do not continue using a product if you believe it is causing an adverse reaction or appears unsafe.

Do not send products back without first contacting us and receiving return instructions where a return is required.

Unauthorized returns may not be processed correctly.

If a refund is approved, the refund will generally be initiated through the original payment method.

The time required for the refund to appear in your account depends on the payment gateway, bank, card issuer, UPI provider, or other payment institution.

Aram Narpavi Herbals does not control third-party banking processing times.

Whether original or return shipping charges are refundable depends on the reason for the return, the specific order, and applicable law.

Where the issue is caused by an incorrect product, damaged product, or confirmed defect attributable to the order fulfillment process, we will review the applicable shipping costs as part of the resolution.

Unless otherwise required by applicable law, a refund or return may not be available for:

• Products that have been opened or used without an eligible product issue
• Products damaged after delivery due to customer handling
• Products returned without prior approval where approval is required
• Products missing essential packaging or components due to customer handling
• Requests made outside any applicable return period

For refund or return requests, contact Aram Narpavi Herbals using the official contact information displayed on the website.

Please include your order number and a clear description of the issue.